fairfax_water_logoFairfax Water is warning customers to be aware of scammers that have targeted area residents.

The water company says it has received reports of people showing up on doorsteps or calling on the phone offering discounts or to pay the bill.


From Fairfax Water Summer 2015 newsletter

      Sadly, Fairfax Water recently learned about yet another scam involving water-utility imposters. Customers in the region have been contacted by phone by someone claiming to work for their water utility. The caller advises that the customer’s bill is overdue and requests a credit card payment over the phone to avoid any interruption in water service. As a reminder, Fairfax Water employees will never contact you to request a payment over the phone.
Here are some additional tips to protect you from scams:
  • If you receive a call offering “discounts” or requesting account information or offering to pay your bill – this is a scam. Fairfax Water does not call to ask for your account information, nor do we offer discounts for service.
  • Most water meters are located outside a customer’s home. Therefore Fairfax Water employees typically DO NOT require access to a customer’s home to read a meter.
  • Fairfax Water employees have photo identification with them at all times when they are on the job. Our vehicles and field-staff clothing bear our logo, pictured here. During the summer months there may be Fairfax Water summer interns in your neighborhood who do not wear uniforms, but each one will have a Fairfax Water photo identification displayed prominently.
  • If someone comes to your door and identifies themselves as a Fairfax Water employee, please ask for their identification or call 703- 698-5800, TTY 711, to verify before letting them into your home.
  • Fairfax Water employees do not receive or accept any form of payment during service calls and do not collect water-service fees door-to-door.
If you have questions about our service or employees, do not hesitate to call us at 703-698-5800, TTY 711.  Comment here if you have any additional information.